Privacy Policy & Terms Of Service

At Talk & Text Hub, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application ("Talk & Text Hub").

By using the Talk & Text Hub app, you agree to the terms outlined in this Privacy Policy.

1. Contact Number / Phone Permission

Our app requests access to phone functionality, such as initiating and receiving calls, for the sole purpose of enabling calling features within the app.

• We do not collect, store, upload, or share any contact details or phone numbers accessed through your device.
• The phone permission is used strictly on-device, and no contact or call data is transmitted to our servers or any third-party services.

1.1 Data We Do Not Collect

Specifically, we do not:

• Upload your call history or contact list
• Track or monitor your phone usage
• Send any personally identifiable information (PII) related to your contacts to our servers

1.2 Purpose of Access

The contact number permission is used only for:

• Allowing users to initiate or receive phone calls through the app
• Displaying the caller ID during active calls (locally)

This permission is essential to the core functionality of the app and is never used for analytics, marketing, or profiling.

1.3 Data Security

Since no contact-related data is collected or stored, there is no risk of data exposure from this permission. We follow strict data protection practices for all other data the app handles.

2. Information We Collect

2.1 Personal Information

• Name
• Phone number
• Email address
• Profile image (if uploaded)
• Call and messaging metadata (call duration, timestamps, recipient ID—not content)

2.2 Usage Data

• Device information (model, OS version)
• IP address
• Log data and crash reports
• Application usage patterns (e.g., screen interactions)

3. How We Use Your Information

• Enable and manage calls (app-to-app and PSTN)
• Allocate and manage virtual phone numbers
• Process subscriptions and billing
• Send notifications and service updates
• Monitor app performance and troubleshoot issues
• Comply with legal and regulatory requirements

4. Use of Third-Party Services

We use Sinch to facilitate calling features within the app. Sinch may collect call-related metadata to deliver its services. Their use of your data is governed by their own privacy policy.

We may also use:

• Firebase for push notifications
• Payment gateways for handling transactions (if applicable)

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share data with:

• Service providers (e.g., Sinch, Firebase) for operational purposes
• Law enforcement agencies, if required under legal obligations

6. Data Security

We implement appropriate technical and organizational measures to secure your personal data. All sensitive information (e.g., passwords) is encrypted both in transit and at rest.

7. Your Rights

Depending on your region, you may have rights to:

• Access or request a copy of your data
• Correct or delete your data
• Object to data processing

To exercise these rights, contact us at ops@gighubinc.com.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes stated above or to comply with legal requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and material changes will be communicated via the app.

10. How can I request deletion of my personal data?

If you'd like us to erase your personal data, simply email ops@gighubinc.com with your name and account email. We'll respond within 48–72 hours to confirm we've received your request. Then, we'll delete your data within one month, as the GDPR requires. If we must keep some information for legal reasons (like invoices or tax records), we'll let you know.

11. Contact Us